Non-Conformance Tracking & Resolution

Track & monitor enterprise wide non-conformances & corrective actions.  Assign & resolve with evidence.  Optimize uptime & performance.

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Non-Conformance Tracking & Resolution

Track & monitor enterprise wide non-conformances & corrective actions.  Assign & resolve with evidence.  Optimize uptime & performance.

REQUEST A DEMO

What It Does?

A configurable SaaS product that helps in tracking enterprise wide non-conformances & corrective actions, assign them to responsible teams & members and ensure they are resolved with evidence thereby driving compliance across the enterprise.   It helps to :

  • Get a holistic view of all enterprise-wide actions emanating from various sources
  • Categorize and prioritize the corrective actions based on specific criteria 
  • Assign them to responsible teams and members
  • Resolve the actions as per SLAs
  • Record evidence while resolving the actions

Value It Delivers To An Enterprise

Timely and proper resolution of corrective actions are very crucial to an efficient running of business.  Timely resolution results in optimal uptime of resources, huge cost savings and enhanced productivity. 

Businesses with distributed locations, assets, people, materials – are more likely to see multiple actions/NCs coming in from various sources.  To monitor, prioritize and resolve them, an efficient system is inevitable.

The product keeps track of all the actions/NCs, provides a mechanism to allocate them to responsible teams, gives timely follow ups and  ensures proper resolution, helps analyze the trends and manages the performance of action resolution within well defined SLAs.    

Enterprise-wide Non-Conformances & Corrective Actions That Can Be Tracked And Resolved

SOURCES OF CORRECTIVE ACTION & NON-CONFORMANCES

  • Audits
  • Inspections
  • Incidents
  • Employees
  • Departments
  • Third parties (eg. contractors, auditors)

TYPE OF ACTIONS & NON-CONFORMANCES

  • Cleaning 
  • Repair 
  • Waste clearing
  • House keeping
  • Dish washing
  • Pest control
  • Equipment maintenance
  • Parts replacement
  • Vacuuming 
  • MEP works 
  • Sanitizing 
  • Welding
  • HVAC works 

RESOLVING TEAMS IN THE ENTERPRISE

  • HSE 
  • Production
  • Maintenance
  • Quality 
  • SCM 
  • Sanitation
  • Facility
  • HR
  • R&D
  • Food & Snacks

A Few Unique Product Differentiators

To manage complex and variety of action resolution needs, a well rounded & flexible product is sacrosanct.  The product is simple to use, yet robust enough to handle wide range actions, enterprise users (responsible department users, administrators, senior management), action allocation mechanism, extent of instructions to be provided to resolve the actions, trend analysis, business workflows needed for operational agility and to be able to deliver KPIs, reports and real-time dashboards leading to timeliness & SLA adherence.  

Presenting below a few unique differentiators of the product.

POWERFUL ACTION MANAGEMENT

Comes with a powerful action management console to get a holistic view of :

  • Total actions, resolved actions, high risk actions, overdue actions etc
  • Various stakeholders like source, business unit, details of action, reported by, due date, responsible person/department for resolution & so on
  • Priority and type of actions

MULTIMEDIA EVIDENCES

Timely resolution of an action is crucial.  This reflects in the business productivity, uptime of assets, employee satisfaction and overall adherence to compliance standards.  To ensure timely resolution, the product comes with a feature wherein the reporter of the action can provide more information on incident type, location, hazardous classification if any, multimedia inputs (photos/videos), to empower the resolution teams to assess the actions and go prepared to resolve.   

PERFORMANCE DASHBOARDS

Provides a variety of reports and dashboards to get complete visibility of actions & resolutions.  Dashboards include – Action status (YTD, Week, Day), Action by area/category, Action resolution (by average SLA time), Action trend analysis, Top & bottom 5 issues.  Typical reports include – BU/Location, Incident details, Corrective actions status, Person who raised the action, Responsible person/department, Due date, Person who resolved & multimedia evidences.

Global Customer Stories

"A leading facility management company in the UK has been using the product for corrective action tracking & resolution to ensure business productivity and optimal uptime of assets"
"A leading hospital in the UK has been using the product for corrective action tracking & resolution to ensure optimal uptime of hospital assets"
EXPLORE THE BOUNDLESS POSSIBILITIES FOR YOUR BUSINESS
Briefly tell us your non-conformance tracking & resolution needs and our experts will reach out to you to discuss further.