Engagement

Our mission is to provide the best engagement experience for every customer and partner on every project

HAPPY TO ENGAGE

"Follow the customer, if they change, we change"

- Sir Terry Leahy

We understand the imperative role of our engagement with our customers and partners, when it comes to delivering the perceived value to their satisfaction.  This drives us to identify and create specific services that our customers and partners need to adopt and use our products & solutions seamlessly to fulfill their business objectives.

"What we really liked about Winaim is their ability to help us adopt the product with impeccable handholding, much beyond the ritualistic onboarding process"
Peter scott
- HSE Head

Implementation & Onboarding Services : Frictionless and risk-free onboarding

SETTING UP THE APPLICATION

Service environment set up and provisioning

MASTER DATA CONFIGURATION

Service configuration & data preparation

USER PRIVILEGES CONFIGURATION

Organization setup and user role mapping

IT/ADMINISTRATION MANAGEMENT

Security management and business continuity setup

PROVISIONING MOBILE APPS

Mobile app configuration and release to users

UER ENABLEMENT & TRAINING

Transition to helpdesk and support SLAs

Professional Services : Charged based on the nature of services & duration

Integration/APIs

Custom SLAs

Branding & Customization

Subject Matter Consulting

Our Engagement Differentiators

For our customers

  • Agile implementation lifecycle
  • Trial environment & service provisioning
  • Zero project risk - Schedule, Quality
  • Pre-defined onboarding templates
  • Storyboard and executable prototypes
  • Golive and training
  • Strict adherence to support SLAs
  • Automated backup and archive

For our partners

  • Storyboard and executable prototypes
  • Well orchestrated engagement stages
  • Conference room pilot & user feedback
  • Strict adherence to support SLAs
  • Automated backup and archive
  • Partners for Cloud, IoT, Devices, Telecom
  • Co-innovation partners :
  • Safety and Quality consultants
  • Trainers
  • Auditors
  • Testing and Certifying agencies
  • Testing labs
Partners

Managed Services & Support

  • Helpdesk - email & chat
  • Additional extended support SLAs
  • Automated service monitoring & alerts
  • Backup and archive
  • Security compliance & VAPT
engagement
Briefly tell us your engagement needs and our experts will reach out to you to discuss further.