Soft Facility Management Solution

Bringing Together FM Service Providers & Asset Owners On A Shared Platform To Optimize Services And Performance

REQUEST A DEMO

Soft Facility Management Solution

Bringing Together FM Service Providers & Asset Owners On A Shared Platform To Optimize Services And Performance

REQUEST A DEMO

Key Challenges Faced By FM Service Providers & Asset Owners

The facility management (FM) market is projected to grow from USD 39.5 billion in 2020 to USD 65.5 billion by 2025, at a CAGR of 10.6% (according to Markets and Markets).  The FM industry has been adopting disruptive technologies like IoT, drones, augmented reality, robots etc to enhance operational efficiencies. However, both FM service providers and asset owners face key operational challenges as listed below :  

Key Challenges For FM Service Providers

  • Intense paper based workloads (checklists, NCs, tasks, actions, sign-offs, reporting etc) leading to operational inefficiencies  
  • Front line teams not equipped with documented tasks and procedures
  • Silos of information for different processes – Assets, Soft FM, Help desk, EHS
  • Adapt to ongoing changes quickly and transmit to front line teams
  • Manual follow up for CAPA and delayed escalations
  • Simplify reporting to get real-time view of site operational metrics

Key Challenges For Asset Owners

  • Lack of a single tool to manage FM portfolio across contracts, clients, suppliers, standards from a single platform
  • Gaps between stated contract procedures and operational execution
  • Broken communication across FM Contractors and operational teams
  • Challenges to monitor & identify underperforming assets, resources, facilities etc for corrective actions
  • Adapt to newer standards and procedures faster 
  • Simplify reporting to get well rounded view of the business KPIs

The Need For Safety & Compliance In FM Operations

  • Streamline safety and compliance data capture, CAPA and reporting
  • Implement changes faster
  • Map accountability and responsibility to front-line teams 
  • Comply to regulatory standards and practices
  • Operational excellence
  • Continuous improvement

Our Comprehensive Soft FM Solution For FM Service Providers & Asset Owners

In addition to prominent consuming segments like commercial real estate, BFSI & healthcare, these days industrial and manufacturing sectors are increasingly looking to outsource their FM service requirements.  As a result, meeting stringent quality, environmental, health & safety standards becomes non-negotiable.  FM industry is also shifting towards automated services by creating & leveraging technology driven services platforms.  

We understand the importance of a technology driven services platform to help them manage cleaning, safety & operations effectively and achieve compliance & operational excellence.   

"We digitize FM processes to deliver over 30% savings on operation costs and shifting key resources into long-term initiatives from repetitive reactive tasks"

Key Benefits Of Our Soft FM Solution :

A configurable platform, adapting to contractual SLAs of various sites, processes, people, standards

Includes pre-configured processes, workflows, catalogues, templates, roles, reports and dashboards

Can be integrated with systems like ERP, finance, HR or any other critical business application

Provides easy to use role based interaction and easy access from any device 

Based on industry standards that enables compliance reporting and benchmarking

Flexible to adapt to innovations and new business processes easy and fast

Our Integrated Solution Modules To Drive Excellence In Soft Facility Management

SOFT FACILITY SERVICES

Define, schedule, track & monitor soft FM services like cleaning, housekeeping, catering, parking & more with proper organization structure, users, roles, hierarchy, facilities, locations, templates, checklists, NC rules and monitoring mechanisms

INCIDENT REPORTING

Record injuries, illness, near misses, hazards & environmental release and report incidents anytime, anywhere using the mobile app, provide alerts & notifications through SMS, email, do fish bone and why-why analysis to find out root cause

NON-CONFORMANCE & CAPA

Get a holistic view of all enterprise-wide corrective actions emanating from various sources, categorize & prioritize them, assign & distribute them to responsible teams, resolve the actions as per SLAs and record evidence at the time of resolution

ASSET LIFECYCLE

Manage asset lifecycle, store and track asset/equipment information with photo, capture inventory status, create inspection schedule, PPM, identify issues, record parts replaced with evidence, track uptime, provide alerts & notifications

FIRE & SECURITY SERVICES

Track & manage security services that include CCTV, Fire Alarm, Access Control, Intruder Alarm & more, ensure site readiness, handle equipment commissioning & sign-off, planned preventive maintenance, reactive maintenance &  field services

PORTERING & WORKFORCE

Assign tasks to porters/workforce with start & destination locations, set priority of movements with instructions, allocate equipment needed for the movements and view the status of tasks, porter performance, movement efficiency in real-time 

AUDITS & ASSESSMENT

Schedule audits for cleaning, housekeeping, catering, waste & more, make assessments using audit scorecard, capture non-conformances with evidences, understand outcomes by ratings, complete with escalation, reminders & notifications

WASTE & ENVIRONMENT

Track waste lifecycle – from segregation, collection, transport, disposal till recycling, track them on permissible thresholds, notify key stakeholders for deviation in thresholds, adhere to specific compliance standards, practices & procedures

TRAINING & DEVELOPMENT

Educate facility & operations team to get knowledge of handling FM services, precautionary safety information and how to perform effectively through video streaming, text & image content to understand the process clearly, self assessment & feedback

BOOK YOUR COMPREHENSIVE SOFT FM SOLUTION DEMO

Solution Illustration

Value Proposition

Case Study : Retail Facility Services

How a leading retailer in the UK with chain of stores, uses our soft FM solution to achieve compliance and operational excellence?

DOWNLOAD THE CASE STUDY

Case Study : Warehouse Facility Services

How world’s leading e-commerce company uses our soft FM solution to achieve compliance and operational excellence in its warehouses?

DOWNLOAD THE CASE STUDY

A Few Unique Solution Differentiators

100% PAPERLESS OPERATIONS

Eliminates paper and excel based data capture and entries thereby paving way for technology gadgets viz. tablets, smartphones and sensors.  Frontline data capture, Audits and inspections, Capturing NCs, Distribution of NCs for corrective actions, Sign-offs, Task allocation, Escalation, Notification, Approval – are all paperless.

INTEGRATED OPERATIONS CONSOLE

It helps FM organization to define, structure and manage the operations effectively for different clients.   Define org structure, users and role hierarchy, various facilities & locations of clients, audit & inspection templates, checklists, NC rules, schedules, follow up schedules, approval and monitoring mechanisms with workflows.

PERFORMANCE REPORTING

Provides a variety of reports and dashboards to get complete visibility of operations, that include – Actions status, Compliance levels, Performance analysis, Action trend analysis, SLAs – eg Attendance, Cleanliness, Security, KPIs – eg Calls close out, PPMs, Credit framework summary, Red audits summary, Housekeeper hours summary.

Briefly tell us your soft FM needs and our experts will reach out to you to discuss further.